Desktop Support

Immediate need for a talented Desktop Support. This is a 06+months contract opportunity with long-term potential and is located in  Irving, TX (Onsite ). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-71154

Pay Range: $20 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

•  As part of this role, the resource will be expected to work with the Onsite end users and Client IT leadership to identify opportunity areas to grow the service in ways that can better serve client's Research organization, bring feedback to the remote Team
• Members on the efficacy of the overall service from a customer satisfaction perspective, and help strengthen end user experience of the IT support service – for example by quickly resolving “quick and urgent” issues such as unlocking an existing user account, prioritizing issues that impacts scientists’ deadlines, following up on escalated issues or pulling together application reports where access might be either inconvenient or unavailable to the business end users, as long as those reports fill a necessary business purpose.
• Overall activities include, but are not limited to the following: − Operational status reporting − L2/L3 support tickets (Incidents, Problem investigations, break fix development)
• Business analysis role (clarify requirements for minor enhancements, conduct demonstrations as applicable for developed enhancements, etc.)
•  work with other IT analysts to improve processes and policies Project

Key Requirements and Technology Experience: 

• Key Skills; Proven experience in desktop support or device administration roles.
• Strong knowledge of Windows operating systems and common enterprise software.
• Experience with imaging tools (e.g., SCCM, MDT).
• Excellent communication and customer service skills.
• Ability to lift and move hardware equipment as needed.
•  This resource needs to have strong communication / client facing skills and will serve as main point of contact and act in a liaison capacity to facilitate problem resolution, communicating between IT teams and other departments as required.
• This resource needs to have flexibility to change in a minute and move on to the next more pressing issues and be comfortable with prioritizing their daily workload.
• The ideal candidate will be focused on enhancing the End User experience to ensure Business continuity. 
•  Excellent communication skills, both written and verbal.
• Excellent time management skills.
• Fantastic work ethic and 'can-dos' attitude to achieve successful outcomes for the client.
• Basic Project planning and task management skills.
• Understanding of Agile principles
• Prior experience or training within an enterprise ITSM tool such as Client
• Good knowledge of ITIL processes and their practical application in an enterprise environment
• Good knowledge of service performance reporting, risk management, change/release management, incident management and quality process frameworks.
• ELN − SQL − Python, Jython Knowledge of those technologies in order to be able to perform basic IT functions in user facing applications, such as creation of user accounts, generation of reports, and performing other activities within a pre-defined workflow, which require elevated privileges within an application or environment.
• Key technologies (resource needs to have skills in a minimum of 1 of these, but preferred multiple): − Dotmatics ELN − Genedata Screener − Matlab − Luma Lab Connect

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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