Customer Service/Coordinator I

Immediate need for a talented Customer Service/Coordinator. This is a 06+months contract opportunity with long-term potential and is located in Hanover, PA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-71406
 
Pay Range: $19 - $19.70/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Hours: 8:30 AM – 4:30 PM, Monday to Friday
• Work Model: Hybrid
• Remote: Monday & Friday
• Onsite: Tuesday to Thursday
• Saturday Coverage: Occasionally needed; not required
• If needed, coverage will be offered to the team voluntarily
• Overtime or flex time available for Saturday work
• Role Overview
• Department: IPT Support Center (Call Center)
• Purpose: Provide support during vacation season and for upcoming projects (especially in FY26 Q1 & Q2)
• Primary Function: Customer service via phone support
• Call Volume: ~25–30 calls/day (team handles ~1200 calls/week)
• Team Size: 9 members
• Support Focus: Independent Distributor Partners (IDPs), project support, and vacation coverage
• Handle inquiries via phone and email from IDPs, sales managers, and operations
• Process orders and support IDP/plant setup changes
• Manage plant closes, special orders, and audit reports
• Resolve IDOC/interface errors and maintain shared inboxes
• Support new system implementations and document processes
• Provide guidance on SAP processes and assist with warehouse error reports
• Maintain cross-functional relationships and uphold quality standards
• Provide holiday and Saturday support as needed.

 
Key Requirements and Technology Experience:  

• Strong customer service orientation
• Basic computer skills
• Highly Beneficial: Experience with SAP or ServiceNow, and Microsoft Office
• Call center experience

 

Our client is a leading Food and Beverage Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy 

. #dal1 J2W:CB3