Technical Support Specialist

Immediate need for a talented Technical Support Specialist . This is a 06 months contract (Multi-Year Contract ) opportunity with long-term potential and is located in Birmingham AL(onsite/travel ). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-94311
 
Pay Range: $25 - $30/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support.
• Provide onsite technology support for the existing DCC.
• Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.
• Manage implementation of OS and system patches/updates to minimize impact on operations.
• Escort vendors on-site and ensure NERC/CIP compliance.
• Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
• Work with the business and other TO departments for incident and problem resolution.
• Identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Provide project management, planning, coordination, and technical support during project implementations.
• Build relationships with key business partners and act as a liaison between the business and TO.
• Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
• Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes.
• Provide technical support and consulting for employees at all levels, including executives.
• Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications. Knowledge, Skills and Abilities.
• Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
• Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees.

Key Requirements and Technology Experience:

• Key Skills;Technical Support, Break/Fix, Repair, Windows Support, Hardware Support.
• Safety First, Trust, Superior Performance, and Total Commitment.
• Must be proactive, motivated, and self-directed.
• Proficient organizational skills and strong customer service orientation
• Ability to manage multiple projects and tasks simultaneously.
• Must be able to build relationships with business partners and work effectively in a dispersed team environment.
• Provide specialized technical support as requested or needed.
• Seek opportunities to learn and transfer knowledge to others.
• Ability to prioritize work and complete assignments with some direction.
• Follows safe work practices. Other Requirements
• Willing to work after regular business hours and on weekends, as required. Normal business hours are Monday through Friday.
• Pass the North American Electric Reliability Corporation (NERC)/ Critical Infrastructure Protection (CIP) background check and meet/maintain related requirements.
• Pass the Insider Threat Program (ITP) background check and meet/maintain related requirements.
• End-User Device Support, Break/Fix & Troubleshooting, Onsite Tech Support (24/7 On-Call).
• Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills.
• Knowledge of existing and emerging information technologies.
• Ability to coordinate work across TO functions and share best practices within Client for consistent TO operations.
• Understanding the business of partners and their local technical environment.
• Ability to manage small, local projects applying technology to business problems.
• Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds.
• Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
• Working knowledge of electric utility industry is a plus.
• A two-year degree in a technology-related field or equivalent military or work experience is required.
• A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred.

Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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