NOC Analyst I

Immediate need for a talented NOC Analyst I. This is a 06+months contract opportunity with long-term potential and is located in Charlotte NC  (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-09231

Pay Range: $18 - $20/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Monitor, manage, and maintain all edge network devices, performance, and quality across the client network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms).
• Perform Event Management and Incident Management following established process and procedural guidelines.
• Create and triage trouble tickets, including remote testing
• Monitor and ticket all alarm events while maintaining a high level of accuracy
• Troubleshoot and repair client's voice implementations, TDM, Converged, VOIP, SIP, and QoS
• Create and triage trouble tickets, including remote testing
• Updates assigned tickets, escalating to various carriers and personnel as required until completion.
• 20%
• Communicates daily with many departments within clients, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
• Coordinate network activities related to change management events to ensure that schedules are appropriately planned to avoid customer service outages
• Perform other duties assigned by the NOC Management team
• Stay up to date on organizational SOPs
• Schedule will be based on Business Needs and candidates will need to be flexible and available for A, B, and C shifts.
• I cannot confirm what shift it will be at this moment.
• Need to be available for all shifts.
• Onsite requirements? Need to be in the Charlotte building if the shift is on Tuesday/Wednesday/Thursday (Hybrid)
• Potential to Extend? Yes
• Potential to Convert FTE? Yes
• Do candidates need to be local to interview? Yes
• If yes, will they be required onsite? Yes

Key Requirements and Technology Experience:

• Must have skills:Network monitoring and Troubleshooting
• Routing & Protocols
• Ciena
• High School Diploma or equivalent required.
• Associate’s Degree or Bachelor’s Degree preferred but not required.
• Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Lucen.t, Fortinet, VeloCloud, etc.)
• Minimum of 1-2 years of experience working in a network operations support role.
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
• Top Must Haves: Customer Service, Ciena knowledge, Transport experience, flexibility
• Target Years of experience: 2+ years
• Ability to resolve Tier 1 network incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communication skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network design, Routing, DNS, IP Subnetting
• TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Proxy Server and Firewalls
• Q-in-Q / s-tag / c-tag
• Routing protocols and technologies
• Voice implementations, TDM, Converged, VOIP, SIP and QoS

Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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