Support Coordinator

Immediate need for a talented Support Coordinator. This is a 06 months contract opportunity with long-term potential and is located in MO(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-85087

Pay Range: $22 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift: Training - 8AM-5P Mon- Fri CST 4-week course – NO TIME OFF – CAMERAS ON
• Work schedule - 8AM-5P Mon- Fri CST
• Works closely with leaders and other team members
• We continue to outreach members that have HSH to provide Care coordination and support for these members of all populations.
• We have Adult, Pediatric, NICU, BH and OB Care Management and need support with outreaching to provide explanation of our program and benefits.
• PC will focus on outreach efforts to educate on benefits and CM programs
• Work off a report if necessary to target a specific population to include completion of post discharge assessments, Health Risk Screenings, provide education on care gaps, and provide resources to members, including plan benefits and community resources.
• Care coordinators make outbound calls to guardians/members to complete HRS and benefit education.
• Our care management support team members outreach approximately 20 members per day to complete a health risk assessment with a 30% success rate.
• Position is 100% remote, but we have a Teams chat for support and to be able to answer questions amongst the team.

Key Requirements and Technology Experience: 

• Must have skills:  Min 2 yrs in medical office setting, strong dependable Internet service, phone cue experience, (insurance, case management, OR clinical experience).
• Strong Communication Skills / empathy towards members
• Excellent computer skills / tech savvy / attention to detail / independent work & with team
• Ability to multi-task (excel, trucare, teams, word, one note, outlook)
• High School diploma or GED

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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