Spanish Care Management Support Coordinator II

Immediate need for a talented Spanish Care Management Support Coordinator II. This is a 06+months contract opportunity with long-term potential and is located in AZ/TX(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-77789
 
Pay Range: $23 - $24.75/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Shift: M-F 11:30am-8:00pm EST/8:30am-5:00pm MST.
• No OT.
• (Clothing, Financial, Food)
• Community Services
• Family Services
• Health/Medical Services
• Describe the performance expectations/metrics for this individual and their team:
• Inbound AHT 
• Outbound AHT
• Quality 
• SLA 80% in 30 seconds or less (group goal not individual)
• Limiting wrap up if it begins to affect overall AHT (AHT is calc'd as time on the phones plus wrap up activities)
• Monthly average
• Goals are set each month by leadership and are subject to change depending on the needs of the department. 
• Currently, Inbound AHT 90%

 
Key Requirements and Technology Experience:  

• Key skills; Bilingual in spanish
• Call center
• Social work/Managed care
• Bi-Lingual Candidate (Spanish)
• High school diploma or equivalent
• 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties and call center experience. 
• Knowledge of medical terminology in Medicare/Medicaid field.
• Customer service- Medicare/Medicaid services
• Providing referrals for Medicare is a huge PLUS, one of the largest struggles is new hires not understanding which referrals are appropriate for the given situation
• Referral knowledge or experience, providing referrals. Good Tenure with previous employers.
• List qualifications, what programs have they used? Wants this person to be able to be a multi-tasker. (Citrix, Microsoft, Teams, Excel)

 

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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